Local SEO · Salon

12x more phone calls from Google for an established salon

A Google Business Profile overhaul turned an existing salon listing into a steady source of calls, visits and bookings in Mira Road, Mumbai, with no ad spend.

12x more phone calls from Google for an established salon: Thryve Apex case study
Trusted by

The businesses we build, grow and automate for

  • HRD Antwerp Education
  • Adorn Homez
  • Himanshu Pal Salon & Academy
  • SBC Space Creation
  • Over & All Tech
  • Eight O Eight
At a glance

The brief

ClientHimanshu Pal Salon & Academy, Mira Road
LocationMira Road, Mumbai, India (single location)
ServiceGoogle Business Profile optimisation · Local SEO
Timeline4-month comparison (Jan–Apr 2026 vs Jan–Apr 2025)
BudgetNo paid advertising: organic results only
Results

What happened

+1,173%

Phone calls from Google (522 vs ~41, same 4 months last year)

+156%

Total profile interactions (1,063 vs ~415)

+305%

Website clicks from the profile (77 vs ~19)

+31%

Direction requests (464 vs ~355)

Google Business Profile results, Mira Road: key results
Google Business Profile results, Mira Road
Proof

Screenshots from the live accounts

Real dashboards from this project. Client account details are hidden for privacy.

Calls made from the Business Profile: 522, +1,173.2% vs Jan–Apr 2025
Calls made from the Business Profile: 522, +1,173.2% vs Jan–Apr 2025.
Total profile interactions: 1,063, +156.1%
Total profile interactions: 1,063, +156.1%.
Website clicks from the profile: 77, +305.3%
Website clicks from the profile: 77, +305.3%.
Direction requests: 464, +30.7%
Direction requests: 464, +30.7%.
Managed profile: 4.8★ from 369 reviews. Reviewer photos and business details hidden
Managed profile: 4.8★ from 369 reviews. Reviewer photos and business details hidden.

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The challenge

Where we started

An existing, verified Google Business Profile with decent reviews was still under-used, barely generating calls despite steady visibility.

What we did

Our approach

  • Full profile audit and category correction.
  • Photo and post refresh scheduled regularly to keep the profile active.
  • Service descriptions rewritten around what people actually search for locally.
  • A review-response and local-content routine kept running month to month.
What we learned

Takeaways

  • An existing profile can still be dramatically under-performing — visibility isn’t the same as conversion.
  • Consistent posting and review responses compound local ranking over just a few months.

Want results like this for your business? See our local seo services →

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