Refund and Cancellation Policy

This policy explains how cancellations and refunds work for our services. If your Proposal says something different, the Proposal applies.

1. Free calls and quotes

Consultation calls, estimates and quotes are free. You can decline a quote without any charge.

2. Fixed-price projects

• Cancelled before work starts: we refund your advance in full, less any third-party costs already paid on your behalf.
• Cancelled after work starts: you pay for work completed up to the cancellation date, valued by completed milestones or time spent. We refund any unused part of your advance and hand over the completed work.
• After delivery and acceptance: payments for accepted work are not refundable. Bugs in our work reported within 30 days of launch are fixed free of charge.

3. Monthly services

Monthly plans (for example SEO, ads management, maintenance or social media) run month to month unless the Proposal sets a minimum term. Cancel with 30 days’ written notice. The month in progress is not refunded.

4. Hourly and dedicated engagements

Hourly work is billed for hours worked. Dedicated and part-time engagements start with a paid one-week trial. If it isn’t a fit, you pay only for the trial, or we replace the specialist at no extra cost. After that, cancel with 30 days’ notice.

5. Third-party costs

Ad spend, domains, hosting, licences, app store fees, AI usage and other third-party costs are paid to those providers and cannot be refunded by us. Where a provider offers a refund, we pass it on.

6. How refunds are paid

Approved refunds are paid to the original payment method or bank account within 10 business days, less any non-recoverable transfer or currency charges.

7. How to cancel or request a refund

Email hello@thryveapex.com with your name, project and reason. We confirm within 2 business days. Disputes are handled as described in our Terms and Conditions.