AI Chatbot for Restaurants: Reservations, Orders and FAQs
Why restaurants use chatbots
Phones ring hardest during service, exactly when staff are busiest. A restaurant chatbot handles bookings and common questions in the background, on your website, Instagram and WhatsApp.
What a food chatbot can do
- Take and change reservations
- Answer menu questions, including dietary and allergy information from your menu
- Take orders for pickup or delivery and send payment links
- Share daily specials and events
- Handle private dining and catering enquiries
- Collect feedback and reviews
A food chatbot for ordering works best when your menu is kept up to date in one place.
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Get a free quote →A note on allergens
The chatbot should only repeat allergen information from your official menu and always advise guests with severe allergies to confirm with staff. It should never guess.
Restaurant chatbot cost
| Chatbot | Typical cost |
|---|---|
| FAQ + reservation link | $3,000–$4,000 |
| Reservations booked into your system | $4,000–$5,000 |
| WhatsApp ordering with payment links | $5,000–$7,000 |
Example: weekend rush
On a Saturday evening, 40 people message asking for tables, parking and whether there’s a vegan menu. The chatbot books available slots, answers questions from the menu, and adds walk-in waitlist requests, while staff focus on guests in the room.
Questions to ask before you build
- Which reservation system do we use?
- Do we want orders on WhatsApp, the website or both?
- Who keeps the menu and allergens up to date?
- Which questions should go to staff?
- How will we measure bookings from chat?
Frequently asked questions
What is a restaurant chatbot?
Can it take orders on WhatsApp?
How much does it cost?
Related guides and services
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